Xtra Technology halts Muse 2 Pro preorders amid FCC regulatory pressure

Xtra Technology has indefinitely paused preorders for its Xtra Muse 2 Pro camera and is issuing refunds for the $20 deposits collected from customers. The company removed the product from its website landing page and stated it is unable to confirm a reliable launch timeline. Refunds will be processed to original payment methods within five to ten business days. Customers who reserved the device will receive a single-use 10% discount code valid for 30 days at Xtra’s online storefront.

The decision comes as the US Federal Communications Commission (FCC) cracks down on companies helping banned DJI technology enter the United States market without proper authorisation. Over the past two weeks, the FCC has proposed a $25,000 fine against Xtra and its suppliers for failing to respond to questions regarding the origin of their technology. On July 17, the regulator proposed to retroactively ban Xtra and related companies from continuing to sell existing products.

Xtra Technology previously sold a version of the DJI Osmo Pocket 3 in the United States, which was described as a barely disguised clone. The company appeared poised to introduce its version of the dual-lens Osmo Pocket 4 Pro, but the product has now been withdrawn. While Xtra continues to sell other camera models, the Muse 2 Pro has been removed from its website, and the company has not made a final announcement regarding future product availability.

FCC documents previously showing approval for the DJI Osmo Pocket 4 Pro and Xtra’s version, approved on June 17, have disappeared from public search results. These documents were captured by bots prior to their removal. It remains unclear if Xtra’s products have been formally rejected by the FCC, though the regulator has not responded to requests for comment regarding the ongoing investigation.

The regulatory environment follows a December ban on certain Chinese drone technology, citing national security concerns. DJI has allegedly flooded the market with new brands, such as Xtra and Skyrover, to sell its technology ahead of the ban. Skyrover, another brand selling DJI technology, has been sold in major retailers including Best Buy and Amazon. Xtra currently sells five different versions of DJI cameras, but the Muse 2 Pro pause signals significant operational disruption due to the regulatory pressure.