Petlibro smart device outage disrupts feeding schedules and app connectivity
Users report missed meals and offline devices despite company claims that local settings remain operational; partial restoration reported by Wednesday afternoon.
Petlibro has confirmed it is addressing a service issue that has disrupted the functionality of its smart pet devices, preventing scheduled tasks from executing as intended. The outage, which began on Tuesday, impacted a range of products including RFID and Granary food dispensers, Dockstream water fountains, and Luma litter boxes.
The disruption has led to missed feeding schedules for pets, with users reporting across Reddit that their devices have gone offline. While Petlibro initially stated that existing settings and schedules stored locally on the devices would continue to operate as programmed, numerous users indicated that this was not the case, with food dispensers failing to release food at designated times.
In addition to feeding issues, the outage affected other connected hardware. Some users reported that their Dockstream smart fountains stopped functioning correctly, while Luma litter boxes ceased performing automated cleanings. The companion mobile application also experienced instability, with some users unable to connect their devices to the app.
Petlibro acknowledged the disruption on Tuesday, stating in a company update that it was actively working to restore service, validate stability, and bring functionality back in stages. The manufacturer described the event as a service issue affecting some app functions, though it did not disclose the specific technical cause of the failure.
By Wednesday afternoon, the company provided an update at 2:30 PM ET, noting that much of the service had been restored as it continued to bring the app back into full operation. However, the recovery has not been uniform, with some users reporting that their devices have resumed normal operation while others continue to experience difficulties reconnecting to the network.
The Verge contacted Petlibro for further comment regarding the extent of the outage and the discrepancy between company claims and user reports, but had not received an immediate response at the time of publication. The exact duration of the outage for individual users remains unclear as connectivity issues persist for some.
