LG rejects allegations that smart TVs continuously record users
LG says voice processing requires user activation and that several data-collection features are optional and disabled by default.
LG has rejected allegations that its smart televisions continuously record conversations or collect sensitive information while offline, saying recent coverage may have created misconceptions about how its products operate.
The response followed a 135-minute report from Gamers Nexus, Level1 Techs and independent cybersecurity researchers. The report alleged that LG televisions could capture audio while asleep or disconnected from the network, and collect information including IP addresses, geographic locations, nearby Wi-Fi networks and connected devices.
LG said its smart TVs do not continuously listen to, record or store conversations in the home. According to the company, speech-to-text processing begins only after a supported wake word is used or the voice button on the remote is pressed.
The company also said voice data is not retained for later upload after a television is disconnected from the internet. LG said Automatic Content Recognition, voice recognition and interest-based advertising are optional features that are disabled by default.
The report raised potential commercial benefits from broad data collection, alongside risks linked to exploits and security vulnerabilities. LG acknowledged that connected products cannot be completely protected from vulnerabilities and said monitoring, testing and improvement are required throughout a product’s lifecycle.
The available material does not independently resolve the competing claims. The scope of the researchers’ testing, the affected television models and software versions, and LG’s technical explanation have not been independently verified.
