How to fix Outlook’s “Your message can’t be displayed right now” error
Clearing cached data in Outlook’s desktop client or browser may resolve the message display error, while account resets and extension checks offer further troubleshooting options.
Engadget has outlined troubleshooting steps for Outlook users who encounter the message, “Your message can’t be displayed right now”. The suggested remedies differ between the desktop application and web browser, but begin with clearing cached data.
For desktop users, Engadget recommends deleting Outlook’s RoamCache files before resetting the account through the app’s account settings. If the problem continues, uninstalling and reinstalling Outlook is another option, though this may require the account to be configured again.
Users accessing Outlook through a browser can clear cookies and site data associated specifically with Outlook, then refresh the page and sign in again. Clearing all browser data is also possible, but would sign users out of other websites. Browser synchronisation should be disabled first if the change is intended to affect only the current device, and re-enabled afterwards.
If the error persists, browser extensions such as ad blockers and privacy tools may be interfering with Outlook. Engadget suggests checking or disabling extensions, or trying Outlook in another browser.
The publication says clearing the cache should not remove emails, calendar events or contacts, although the steps and file locations can vary by operating system, browser and Outlook version. The fixes are troubleshooting suggestions rather than a confirmed explanation of the error’s underlying cause.
