New York City’s subscription cancellation rule takes effect
The rule requires companies to explain subscription terms and let customers cancel through the same method they used to sign up.
New York City’s Click to Cancel Rule took effect on 1 October, requiring businesses to make subscription terms and consumer rights clear and provide a straightforward way to cancel using the sign-up method.
The city’s Department of Consumer and Worker Protection will enforce the rule. Civil penalties for businesses that breach it start at $525.
The city has also launched a portal for residents to submit subscription-related complaints, including concerns about difficult or delayed cancellations.
The measure is described by Engadget as the first municipal rule of its kind in the United States. Some states have introduced their own subscription regulations.
The source says consumers could receive refunds for money already taken from their accounts, but does not specify who would qualify or how refunds would be determined.
