ANA apologises for service delays following new domestic fare system launch
All Nippon Airways has issued a formal apology on its website after the implementation of a new domestic fare structure led to significant bottlenecks in customer service operations.
All Nippon Airways (ANA) has issued an apology on its website for difficulties in contacting customer service and delayed email responses. The airline attributes these issues to a surge in inquiries regarding the new domestic fare system introduced last month.
ANA confirmed that the volume of inquiries has made it difficult for customers to reach the call centre and has caused significant delays in email replies. The apology was posted on the airline's homepage on 11 June 2026.
The new fare system was implemented in May 2026. While ANA is a major Japanese carrier, the specific details of the fare changes and the exact volume of inquiries remain unspecified in the available reporting.
Customer service bottlenecks are a common operational risk when airlines introduce complex pricing changes. The source text is truncated, so details beyond the apology and the cause (fare system inquiries) are incomplete.
Claims regarding the "surge" are based on ANA's own statement; independent verification of inquiry volumes is not available in the provided text. The duration of the expected delays is not specified.
