Voicebox turns phone voice notes into customer feedback
The startup lets customers submit spoken feedback through QR codes or NFC chips, then transcribes the recordings and analyses sentiment.
Voicebox is building a voice-based alternative to email surveys, phone calls and waiting on hold. Customers can scan a QR code or tap an NFC chip at participating locations, record a message on their phone and send it to the business.
The startup automatically transcribes each recording and provides a sentiment analysis through a company dashboard. Businesses can also follow up with users by email, according to WIRED, which reported on the service.
Voicebox says it has partnered with airport terminals, allowing travellers to comment on issues including bathroom cleanliness and gate directions. The source did not provide figures for the number of partnerships, customers or feedback submissions.
The company has also launched a directory for location-based voice feedback. Chief executive Karan Gupta said the broader vision could eventually allow users to discover public feedback about specific businesses, although the source did not establish how widely those features are available.
A Voicebox QR code was displayed at a San Francisco event associated with author Lena Dunham, generating feedback from attendees. The company’s data-handling, retention and consent practices for recordings, transcriptions and email follow-up were not detailed.
