Framework delays Laptop 13 Pro shipments over hardware faults
The modular laptop maker halts mass production to fix PCB grounding issues and display firmware, though Intel Core Ultra Series 3 mainboards remain on schedule.
Framework has announced a one-month delay in the shipment of its Laptop 13 Pro, shifting the delivery window from late June to late July. The postponement follows the identification of manufacturing defects in the device’s haptic touchpad and custom display, prompting the company to halt mass production to implement necessary fixes.
The specific technical faults cited include a printed circuit board (PCB) design flaw in the haptic touchpad that caused unwanted grounding, requiring a redesign, and a firmware issue with the custom display that needed updating before production could proceed. Framework stated it was ensuring the hardware was as robust and reliable as possible before release.
While the primary delay affects units with the new touchpad and display, Framework’s modular design means not all orders are impacted. The company confirmed that shipments for mainboards equipped with Intel’s Core Ultra Series 3 chips, along with other replacement and repair modules, will proceed on schedule.
Some customers may experience extended delays, with deliveries potentially stretching into August. However, Framework expects to return to its standard shipping schedule by September and indicated it does not foresee further slippage in deadlines.
Pre-order customers who are dissatisfied with the wait have been offered the option to cancel their orders for a full refund. Additionally, Framework is allowing buyers to adjust their configurations to include LPCAMM2 RAM, addressing supply constraints in the broader market that have made this memory type difficult to source from third-party retailers.
